DATA PRIVACY STATEMENT We would like to provide you with information about what information about you (your “personal data”) that we collect, what we use it for, with whom we share it and what rights you have. The types of personal data we collect: 1. A) Contact information- such as name, address, phone number, email address, and login information; 2. B) Information about your purchase of products or services– such as product registration information, warranty information and enrolment status in services; 3. C) Consumer satisfaction and feedback data- such as the results of customer satisfaction and feedback surveys; 4. D) Data collected when you are visiting our website- such as data collected through cookies and other automatically collected data to provide you with our websites, or information that you provide us with when visiting our websites (such as through contact forms etc.); 5. E) Data identifying the product- such as PNC number, serial number, software version, MAC address, model, colour etc; 6. F) Product usage data- such as how and when the product is being used (frequency and which cycles) 7. G) Data generated by the product itself- such as operating data e.g. opening and closing of internal valves, heating circuit use and efficiency, oven temperature, motor power, activities driven by the product’s software in order to deliver the cycle/function chosen by you; efficiency data e.g. water consumption, energy consumption; situational Data e.g. conditions surrounding the product such as ambient temperature, air humidity, water hardness. How we collect personal data: • from you or your representative when purchasing your product, registering your product, visiting our website, activating your account, ordering a service, participating in our campaigns, creating a product review or when downloading and using an application; • from our retailers and dealers; • from our third-party service providers, suppliers and partners; • from publicly available sources; • from social media, e.g. Facebook if you choose to use Facebook to facilitate logging into our websites/ apps. You may choose not to provide certain types of personal data to us. If you choose to do so, this may affect our ability to provide you with, and your ability to make use of, certain products and/or services or their functionalities and features. However, unless otherwise specified, your choice not to provide such information will not result in legal consequences for you. We may also combine the personal data you provide to us with other information collected online or offline to the extent permitted by applicable laws, including information provided by third parties, and use or share it for the purposes described in this Data Privacy Statement. We may anonymise the information we collect (meaning that it can no longer be associated to you and hence no longer constitutes personal data). Your consent Where the processing activity is based on your consent, you have the right to withdraw your consent at any time. The revocation of your consent will however not affect the lawfulness of any processing based on your consent before its withdrawal. Information that we share For the Processing purposes set out above, we may share or disclose your personal data: • As required by law, to comply with legal process and/or to respond to requests from public and government authorities; • With companies within the Sunmen group; • With service providers and suppliers trusted to provide services and products on our behalf as well as with our partners; • With a thirdparty in the event of a contemplated or actual reorganisation, merger, acquisition, sale, joint venture, assignment or other disposition of all or any portion of our business, assets and stock; • To enforce our terms and conditions; or • To protect our rights. When sharing personal data with a third party, Sunmen requires that such third party agrees to protect and handle your personal data in accordance with all legal, regulatory and contractual obligations, or other instructions we provide to them. Your choices regarding marketing and information You have certain choices regarding how we use and share your personal data for marketing and similar purposes. Subject to your consent, Sunmen may send you information about products, services, events and promotions. The communication may be sent via different channels: email, phone, SMS, post, social networks. We would like to provide you with the best experience, therefore the communication might be tailored based on the data collected and your preferences. Where required by law, we will obtain your prior consent. You may withdraw your consent to marketing at any time, for example, you can unsubscribe from messages by following the unsubscribe instructions within the message or go to your online account to update your marketing preferences. If you choose not to receive marketing communications, your personal data may still be used for the other purposes described in this Data Privacy Statement, such as communicating with you for administrative or transaction purposes as part of the contractual relationship we have with you or where required by law. Security of your personal data Sunmen will take appropriate technical and organizational measures in line with applicable data protection laws, including requiring our service providers, business partners or professional advisors to use appropriate measures to protect your personal data. Storage of your personal data We will store your personal data for as long as may be required by law, or as required under any contract. If there is no legal requirement, we will retain information about you only for so long as is necessary for the purpose/s for which it was collected. International transfers As a global company, we may store your personal data where we or our service providers and suppliers are located or have servers. We may transfer information to our international third-party service providers and suppliers acting on our behalf, for the purposes described in this Data Privacy Statement. How to contact us The responsible controller of your personal data is Sunmen and/or the local entity belonging to Sunmen Group. If you want to exercise your data subject rights or if you have any other questions concerning this Data Privacy Statement, please submit your request via email to info@sunmen.biz

Terms & Conditions WELCOME TO THE SUNMEN WEBSITE. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE. THIS SITE MAY BE USED FOR INFORMATIONAL PURPOSES ONLY. BY GIVING CONSENT AND USING THE SITE OR DOWNLOADING MATERIALS FROM THE SITE, YOU AGREE TO FOLLOW THE TERMS AND CONDITIONS (“TERMS OF USE”) SET FORTH IN THIS NOTICE. IF YOU DO NOT AGREE TO FOLLOW THESE TERMS AND CONDITIONS DO NOT GIVE CONSENT OR USE OR DOWNLOAD MATERIALS FROM THE SITE. License Subject to the terms and conditions set forth in this Agreement, SUNMEN grants you a non-exclusive, non-transferable, limited right to access, use and display this Site and the materials thereon. You agree not to interrupt or attempt to interrupt the operation of the Site in any way. SUNMEN authorizes you to view and download the information (“Materials”) at Site only for your personal, non-commercial use. This authorization is not a transfer of title in the Materials and copies of the Materials and is subject to the following restrictions: 1) you must retain, on all copies of the Materials downloaded, all copyright and other proprietary notices contained in the Materials; 2) you may not modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use or communicate them for any public or commercial purpose; and 3) you must not transfer the Materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use. You agree to abide by all additional restrictions displayed on the Site as it may be updated from time to time. This Site, including all Materials, is copyrighted and protected by worldwide copyright laws and treaty provisions. You agree to comply with all copyright laws worldwide in your use of this Site and to prevent any unauthorized copying of the Materials. Except as expressly provided herein, SUNMEN does not grant any express or implied right to you under any patents, designs, trademarks, copyrights or trade secret legislation. User accounts You might be required to open an account to be able to access certain restricted parts of the Site. In such event you must complete the registration process by providing us with complete and accurate information as stated in the applicable registration form. You will also be required to choose a password. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under said account. You agree to notify SUNMEN immediately of any unauthorized use of your account or any other breach of security. SUNMEN will not be liable for any loss that you may incur as a result of someone else using your password or account. User warranties You represent and warrant that you will use the Site in compliance with this Agreement including the laws and provisions under this Agreement and to comply with all existing and future Site policies and rules. You agree that you will not use the Site to: (a) transmit spam or unsolicited communications; (b) pretend to be SUNMEN or someone else; (c) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Site; (d) misrepresent your affiliation with a person or entity; (e) act in a manner that negatively affects other users’ ability to use the Site; (f) engage in activities that would violate any applicable law, (g) post or transmit any material which violates or infringes in any way upon the rights of others or which is unlawful, abusive, defamatory, vulgar or otherwise objectionable or which contains any advertising or solicitation with respect to products or services; (h) collect or store personal data about other users unless specifically authorized by such users, or (i) not adhere to withdrawal of such authorization as described in (h). If you do not comply with the aforesaid, you may not use the Site, SUNMEN shall not be legally bound by this Agreement, and reserves all its legal rights in relation to such non-compliance. If you violate the Terms of use, you are liable to pay compensation for damages caused to SUNMEN and its affiliates as a consequence of your actions. Changes SUNMEN reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement in whole or in part, at any time. Changes in this Agreement will be effective when notice of such change is posted on the Site. Your continued use of the Site after any change to this Agreement are posted will be considered acceptance of those changes. SUNMEN may terminate, change, correct any errors or omissions in any portion of the Site, make any other changes to the Site, the materials and the products, programs, services or prices (if any) described in the Site, suspend or discontinue any aspect of the Site, including the availability of any features of the Site, at any time without notice. SUNMEN may also impose limits on certain features and services or restrict your access to parts or the entire Site without notice or liability. SUNMEN may terminate the authorization, rights and license given above at any time and, upon such termination, you shall immediately destroy all Materials. Acknowledgement of Intellectual Property Rights You acknowledge that all intellectual property rights (including, but not limited to, copyright, patents, know-how, confidential information, database rights, and rights in trademarks and designs (whether registered or unregistered) in the Site are vested in SUNMEN or its licensors. All goodwill and intellectual property rights arising through the use of such intellectual property rights vested in SUNMEN shall inure to SUNMEN. Sharing your Information with SUNMEN Sharing your personally identifiable information enables us to offer you a number of benefits. Using your personal account or other registration will make it easier and more convenient for you to: • Register your purchase so you can receive all the benefits to which your purchase entitles you • Request information specific to your product an interests • Receive personalized messages about special offers and invitations • For easier check out when buying SUNMEN accessories and spare parts online • Get notification and information on events and promotions you registered for It will also allow us to conduct market and statistical research to help us develop better products, to improve our websites and to get to know our consumers better. You may choose to share your information with us in a number of ways online, such as completing a registration form to become a member of My Pages, ordering service or installation, entering a contest, attending an event, registering a purchase, purchase in the webshop or participating in a promotion, or subscribing to a newsletter. Please note that your personally identifiable information will be stored in a central SUNMEN database and may be transferred from your home country to other SUNMEN companies around the world, who may communicate with you about our products or special offers. If you do not wish to receive promotions, you can let us know by not accepting consent on the registration form. The information may be administered and handled by carefully selected parties of SUNMEN. Except as provided for in the above, this information will not be submitted to any third party except when we have your consent to do so. If you want us to stop sending personalized offers or information, you can let us know by using the opt-out functions provided in e-mail or on your account page. If you want us to remove your details you can let us know by completely deactivating your account. Please note that your personal identifiable information provided for webshop orders or service request will, unless you also create an account or subscribing to promotions, solely be used to fulfil our obligations to you. Information provided by you Any personally identifiable information you may provide to SUNMEN via this site is protected by applicable laws. . However, you should not send any confidential or proprietary information to SUNMEN via the Site. You agree that any information or materials that you or individuals acting on your behalf provide to SUNMEN will not be considered confidential or proprietary. By providing any such information or materials to SUNMEN, you fully assign and transfer to SUNMEN all intellectual property rights in and to such information and materials and SUNMEN is thereby free to use, reproduce, display, publicly perform, transmit, distribute, modify assign, and license such information and materials, and you further agree that SUNMEN is free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide to SUNMEN. You further warrant that you shall not provide any information or materials to SUNMEN that is defamatory, threatening, obscene, harassing, or otherwise unlawful under whatever applicable law, or that incorporates the proprietary material of another. SUNMEN reserves the right to, in its sole discretion, remove any information provided by you from the Site. Security You may not: (a) use any device or software capable of interfering with the operation of the Site; or (b) take any action, which imposes a disproportionately large or unreasonable load upon the infrastructure of the Site (such as sending mass emails – “spamming”), or (c) interfere or tamper with the software of the Site or the functionality thereof. This includes putting material on the Site, which is infected with viruses, Trojan horses, time bombs or other elements that may damage or interfere with the programming structure of the Site. Third Party web sites. SUNMEN does not undertake to monitor or review Third Party Site Content nor is SUNMEN responsible for the accuracy or reliability of any such third party web sites. Furthermore, SUNMEN may provide on this Site links to Web Sites operated by other entities. If you use these Sites, you will leave this Site. If you visit any linked Site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. SUNMEN makes no warranty or representation regarding any linked Web Sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that SUNMEN or this Site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked Site is authorized to use any trademark, trade name, logo or copyright symbol of SUNMEN or any of its affiliates or subsidiaries. External links to the Site All links to the Site must be approved in writing by SUNMEN, except that SUNMEN consents to links in which: (i) the link is a text-only link containing only the name “SUNMEN” and does not contain any of SUNMEN or its licensor’s proprietary trademarks; (ii) the link “points” only to www.SUNMEN.com and not to deeper pages;(iii) the link, when activated by a user, displays that page full-screen in a fully operable and navigable browser window and not within a “frame” on the linked web Site; and (iv) the appearance, position, and other aspects of the link may neither create the false appearance that an entity or its activities or products are associated with or sponsored by SUNMEN nor be such as to damage or dilute the goodwill associated with the name and trademarks of SUNMEN or its Affiliates. SUNMEN reserves the right to revoke this consent to link at any time in its sole discretion. Exclusion of implied warranties. Although care has been taken to ensure the accuracy of the information on this Site, SUNMEN assumes no responsibility therefore. THE MATERIALS MAY CONTAIN INACCURACIES AND TYPOGRAPHICAL ERRORS. SUNMEN DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT, MEMORANDUM, OR INFORMATION SHALL BE AT YOUR SOLE RISK. ALL CONTENT IS PROVIDED “AS IS” AND “AS AVAILABLE”. SUNMEN EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR AS TO THE OPERATION OF THIS SITE OR THE CONTENT. SUNMEN DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS AS TO THE SECURITY OF THIS WEBSITE. YOU ACKNOWLEDGE ANY INFORMATION SENT MAY BE INTERCEPTED. SUNMEN DOES NOT WARRANT THAT THE WEBSITE OR THE SERVERS WHICH MAKE THIS SITE AVAILABLE OR ELECTRONIC COMMUNICATIONS SENT BY SUNMEN ARE FREE FROM VIRUSES OR ANY OTHER HARMFUL ELEMENTS. ALL SUCH REPRESENTATIONS, WARRANTIES AND CONDITIONS ARE EXCLUDED EXCEPT TO THE EXTENT THAT LAW PROHIBITS THEIR EXCLUSION. Limitation of liability IN NO EVENT SHALL SUNMEN BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, CONTRACT, REVENUE, DATA, INFORMATION OR BUSINESS INTERRUPTION) RESULTING FROM, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE THIS SITE OR THE CONTENT OR OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF SUNMEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION TO THE TERMS SET FORTH HEREIN, IN NO EVENT SHALL SUNMEN BE LIABLE FOR ANY ERRORS, INACCURACIES, OMISSIONS OR OTHER DEFECTS OR UNTIMELINESS OR UNAUTHENTICITY OF ANY INFORMATION CONTAINED IN THIS SITE. Duty to mitigate losses. Without prejudice to limitation of liability set forth herein, you shall take all reasonable steps to mitigate your loss arising in relation to any claim or action (whether for negligence, breach of contract or otherwise), which you may bring against SUNMEN. Notices All references to “writing”, “notices”, and “notification” and all similar ends related expressions shall cover electronic methods of communication (for instance, e-mail) provided that the party relying on the communication retains acceptable evidence that the communication was sent and received. Time bar and severability Any cause of action you may have with respect to your use of the Site must be commenced within one (1) year after the claim or cause of action arises. If for any reason a court of competent jurisdiction finds any provision of the Agreement or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of the Agreement, and the remainder of this Agreement shall continue in full force and effect. Access from territories and locations outside of Vietnam SUNMEN makes no representation that materials at this Site are appropriate or available for use at other locations outside of Vietnam and access to them from territories where their contents are illegal is prohibited. If you access this Site from locations outside of Vietnam, you are responsible for compliance with all local laws. Governing Law. Your use of this site and these Terms of use shall be governed by the laws of the Kingdom of Vietnam, without giving effect to its conflict of laws provisions.

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